Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“Everyone at the facility was lovely. The whole procedure was easy and smooth, and that’s saying something during this time of pandemic and everything needing to be done to protect us all.”
“All in all great experience; I told staff I was nervous and everyone was very understanding and helpful. I had a little problem with transportation to go home and staff went out of their way to help resolve it by the time I left. I think your facility is top notch on every level, much appreciated.”
“Everyone treated me and each other with dignity- I feel hopeful going forward – historically I dread going to the doctor and filling out surveys- not the case, here…”
“I was so impressed by everyone who cared for me during this experience. It was by far the easiest prep and colonoscopy I have ever had. I need another in 5 years and I won’t dread it at all, thanks to my experience with you. So, thank you.”
“I have already referred/or spoken to two friends regarding going to your facility as it is the cream of the crop facility for endo/colonoscopy…”